Orders & Shipping

How long does it take to process my order?
All orders are processed within 3 business days (excluding weekends and holidays).

How long does shipping take?
After processing, delivery typically takes 1–5 business days, depending on your location and the shipping carrier.

Will I receive tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with tracking details. Please allow up to 24 hours for tracking updates.

Returns & Refunds

What is your return policy?
We accept returns on eligible items in accordance with our Return Policy. All returns require an approved RMA (Return Merchandise Authorization).

How do I request a return?
Please contact us before returning any item so we can issue an RMA and provide return instructions.

Products

Are your products brand new?
Yes. All products sold through our store are brand new and quality-checked prior to shipping.

What if I receive a defective item?
If your item arrives defective, contact us immediately so we can assist with a replacement or solution per our policy.

Dropshipping & Reseller Program

Do you offer dropshipping or reseller opportunities?
Yes. We offer a dropshipping program for approved individuals and businesses interested in listing our products on their own platforms.

How do I apply?
Please contact us with details about your business and sales channels, and our team will review your request.

Contact Us

If you still have questions or need assistance, please reach out to us:

Email: skfecommerce1@gmail.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (excluding holidays)

We aim to respond to all inquiries within 24–48 business hours.